تفاصيل وظائف شركة فيزيتا
Vezeeta
تفاصيل وظائف شركة فيزيتا
Vezeeta
Vezeeta
Chat Specialist – Cairo – Egypt
The Role
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as work at the forefront of the health-tech industry.
Responsibilities
- Manage large amounts of chats in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Troubleshooting Software problems, case upload issues.
- Handling Requests regarding Case Status update.
- Coordinating internal requests from other departments related to cases that are missing information required from the customer.
- Meet team’s qualitative and quantitative targets.
Requirements
- Bachelor’s degree with a concentration in Business Administration preferred.
- 1+ years of experience in Live Chat Specialist role.
- Track record of over-achieving quota.
- Strong & quick typing skills.
- Familiarity with ticketing systems and customer-oriented processes.
- Strong communication skills in English & Arabic.
- Ability to work in fast-paced environment.
- Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our customers.
- People-centered, supportive, flexible and a team player.
- Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Areas that Add to Your Strength
If you are…
- Agile: You can live, adapt and help others survive every change around you in the organization.
- Enthusiast: You possess a zest for the job -- smile easily and have a positive, eager, and responsive attitude.
- Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
- Organized: You own the world if you leave your car keys to find them in the same place every time.
- Influencer: You communicate with others, they listen, they process and then act on what you said.
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