تفاصيل وظائف شركة فيزيتا Vezeeta

 تفاصيل وظائف شركة فيزيتا
Vezeeta



تفاصيل وظائف شركة فيزيتا
Vezeeta

Chat Specialist – Cairo – Egypt

The Role
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as work at the forefront of the health-tech industry.

Responsibilities
  • Manage large amounts of chats in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Troubleshooting Software problems, case upload issues.
  • Handling Requests regarding Case Status update.
  • Coordinating internal requests from other departments related to cases that are missing information required from the customer.
  • Meet team’s qualitative and quantitative targets.


Requirements
  • Bachelor’s degree with a concentration in Business Administration preferred.
  • 1+ years of experience in Live Chat Specialist role.
  • Track record of over-achieving quota.
  • Strong & quick typing skills.
  • Familiarity with ticketing systems and customer-oriented processes.
  • Strong communication skills in English & Arabic.
  • Ability to work in fast-paced environment.
  • Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our customers.
  • People-centered, supportive, flexible and a team player.
  • Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.

Areas that Add to Your Strength
If you are…

  • Agile: You can live, adapt and help others survive every change around you in the organization.
  • Enthusiast: You possess a zest for the job -- smile easily and have a positive, eager, and responsive attitude.
  • Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
  • Organized: You own the world if you leave your car keys to find them in the same place every time.
  • Influencer: You communicate with others, they listen, they process and then act on what you said.


إرسال تعليق

0 تعليقات